RMA Services

Design, Engineering, and Manufacture of Electronic Ballast & Contract Assemblies

RMA Services

If you're experiencing a problem with one of our products, please fill out and submit the following Return Material Authorization (RMA) Request Form.

For suggestions, or requests for improvements, please use our suggestion form.

Return Material Authorization (RMA) Request Form

When you submit your RMA request report, it will be entered into our database for tracking purposes. EBW Electronics will then contact you to discuss your request prior to issuing any RMA number.

All Customer returned goods require a material authorization (RMA) number, which is assigned by Customer Service or Quality Assurance.

Please be as specific as possible when describing the problem.

What product/service is this request for?
Please enter a brief one-line description of the request:

(example: "Cracked housing due to shipping damage")
If there is a particular problem you are reporting, please describe it clearly:
Please provide us with the following information in case we need to contact you:

      Company:

   PO Number:

Date ordered:

          Name:

         Phone:

         E-mail:

EBW Electronics, Inc. RMA Policy

All Customer returned goods require a material authorization (RMA) number, which is assigned by Customer Service or Quality Assurance.

Limitations

Unauthorized returns or additions to an RMA will not be accepted or credited.

In some cases an on-site review will be required prior to issuing an RMA number.

All items being returned must match the RMA exactly in terms of part number and quantity.

RMA numbers provided must be clearly printed or labeled on the outside of each carton being returned.

Only items listed on the RMA will be received at EBWE.

A pack slip / shipper documenting part number, quantity and RMA number must be sent with RMA material.

Improper packaging of returned materials voids warranty.

Rejected materials must be returned within 30 days of RMA number issuance. RMA number is cancelled 30 days after issuance to the Customer.

Customer debit memo’s will not be accepted until EBWE has completed inspection and review of rejected material.

All debit pricing must be approved and agreed upon by both Accounting Departments via email prior to any credit issued.

A debit taken that has not been approved or is different than the mutually agreed amount may result in a credit hold situation and product shipment suspended until the issue is resolved.

Return Material Authorization (RMA) Request Form

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