EBW Electronics, Inc: Return Material
Authorization (RMA) Policies
Need to Return a product
To return a product at EBW Electronic, Inc.,
you'll need to request a Return Material Authorization (RMA)
number. This can be done by contacting our service department at
ebwe@ebw-electronics.com,
On-line, or by telephone.
NO returns of any type will be accepted without an RMA.
-
To request a return:
By phone: 1-800-787-0575
Monday - Friday: 8 a.m. - 5 p.m. EST
By e-mail:
ebwe@ebw-electronics.com
-
On-line:
click here
We'll need the following information to authorize your return:
- Customer name
- Customer PO number
- Date ordered
- Nature of the problem
EBW Electronics, Inc. RMA Policy
All Customer
returned goods require a material
authorization (RMA) number, which is
assigned by Customer Service or Quality
Assurance.
Limitations
Unauthorized returns or additions to an RMA will not be
accepted or credited.
In
some cases an on-site review will be required prior to
issuing an RMA number.
All
items being returned must match the RMA exactly in terms
of part number and quantity.
RMA
numbers provided must be clearly printed or labeled on
the outside of each carton being returned.
Only
items listed on the RMA will be received at EBWE.
A
pack slip / shipper documenting part number, quantity
and RMA number must be sent with RMA material.
Improper packaging of returned materials voids warranty.
Rejected materials must be returned within 30 days of
RMA number issuance. RMA number is cancelled 30 days
after issuance to the Customer.
Customer debit memo’s will not be accepted until EBWE
has completed inspection and review of rejected
material.
All
debit pricing must be approved and agreed upon by both
Accounting Departments via email prior to any credit
issued.
A
debit taken that has not been approved or is different
than the mutually agreed amount may result in a credit
hold situation and product shipment suspended until the
issue is resolved.
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